ORDERING QUESTIONS

Who can order from IRISBook?
IRISbook is a boutique album company that works exclusively with professional photographers and designers. You can place orders once you register for an account and your business information is verified. Registration is free – no membership fee required.

How do I access pricing information?
You can access pricing information once you register for an account and your business information is verified. You can register for an account here. Already registered? Log-in and click the account button at the top of your page. Our pricing guide is available for download there.

Are IRISBook products archival?
Absolutely. All IRISBook products are made from archival materials, which have been tested to ensure that they will stand the test of time.

Is there a guarantee on IRISBook products?
We guarantee all of our products to be free from defects related to craftsmanship and the like. If you have an issue with an order related to craftsmanship, please contact our support team.

What is the turnaround time for my order?
While we do our best to produce orders as quickly as possible, the handmade nature of our products require that we spend a fair amount of time on orders while they’re in production. Average production time is 3 weeks for orders, but can take up to 5 weeks in production.

Is there a RUSH option for ordering?
Yes, we offer a RUSH option. The RUSH option is available on the order form, and it guarantees that your order will ship out from our facility within 7 business days. Pricing for the RUSH option is available in the pricing guide.

Can I make changes to my order once it’s been placed?
Yes. You have 1 hour after placing your order to contact our support team to make changes to your order. After the 1 hour grace period, if production for the order has begun, additional charges can incur.

What currency is my order charged in?
All orders will be charged in US dollars. If you’re a Canadian resident, your order will be charged in the US dollar equivalent to the CAD price listed on your order. For all international customers (apart from Canada), orders will be charged in USD.

Does IRISBook have a studio sample discount?
Yes! We offer a 25% discount for studio sample products. Please note, because sample products are not intended for resale, they will be stamped with a “SAMPLE” marking on the back cover.

Is there a discount for parent products? How do I order them?
Yes, we offer a 15% discount for parent products. You will need to add the parent product to your cart separately as an additional product in the order. Please contact our team to process the 15% refund once your order is processed.

Is there a discount for duplicate products? How do I order them?
Yes, we offer a 15% discount for duplicate products. On the order form, increase the quantity of the product to the total number that you’d like to order. Please contact our team to process the 15% refund once your order is processed.

Where are products for IRISBook produced?
All products are produced in our production facility in Kentucky, USA. We started in Vancouver, BC and relocated to the US in the summer of 2017.

What are the terms & conditions for ordering?
By ordering with IRISBook, you agree that we have the right to refuse an order that includes material deemed objectionable or offensive.

IRISBook is not liable for mistakes with regards to your album spread design or the customization options selected for the products you’ve ordered. This includes but is not limited to: file color and color space, file size, file resolution, file uploads, issues with spelling, sizing, or material selections.

Once your order is submitted, you have 1 hour to make any changes. After the 1 hour grace period, you may be able to make changes to the order, but changes will incur an additional cost.

Orders can be cancelled up to 1 hour after they are placed. After 1 hour, if the order has not begun production, you may be able to cancel. Please contact our support team to inquire about cancelling an order.

Don’t see an answer to your question? Feel free to contact us at 1-877-380-6408, info@irisbook.com, or through the chat feature in the bottom-right corner of your screen.